Alternatively, if your computer supports it, you can upgrade to macOS 11 or later. On Mac, follow the instructions in this macOS User Guide to allow the blocked system extension in your computer’s security system preferences.If that doesn’t install the system extension, contact support. On Windows, uninstall and re-install the Dropbox desktop app.If it does, follow these instructions to install the system extension: This integration is installed automatically when you install the Dropbox desktop app, but it can get blocked by some system permissions, in rare cases. Install the Smart Sync system extension manually If you’re a Dropbox Business team member, you may not have the right permissions on your computer to install or uninstall the system extension and need to contact an admin.If you have macOS Big Sur 11 or later, you don’t need to install the system extension to use Smart Sync.If you don’t use the Smart Sync feature, you can still use the Dropbox desktop app without installing the system extension.This is an integrations with your operating system that allows Smart Sync to function. The Dropbox Smart Sync feature installs a system extension on Windows and Mac computers with operating system macOS Catalina 10.15 or earlier.
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